At Hart Water we believe in putting our customers’ needs first. No two requirements for water softener systems are exactly the same and our first step will always be to talk to you and find out your hard water problems, your expectations of a water softener system, your available space and your budget.

We are a family company who provide water softening in Suffolk and have satisfied customers all over the East Anglia area. We have over 18 years of experience in the supply, installation, service and maintenance of water softeners, water filters and water purification systems and would very much like to talk to you about your issues and domestic water softener requirements.

Please take the time to read some of our customer testimonials below:

We had a block salt water softener installed in September and within days noticed a huge improvement in our water softness. The added bonus was the reduction of limescale, which improved the toilets and taps.

The installation, which included extra pipe work, only took half a day and was very neat. We would recommend anyone with hard water to have a softener installed and Hart Water did an excellent job.

John -  Hellions Bumpstead
Great workmanship, very punctual, extremely tidy. The guys arrived bang on time and worked hard for the couple of hours that they were here. They put a padded protective mat down in the ares that they were working, as well as dust sheets. They fully explained the operating procedure, and helped us set up our online account. Completely cleared everything up and left the place spotless. Would highly recommend them.
Hart Water completed the installation of a new Eco500 Water Softener at my home. The work was carried to very high standard and in a timely and professional manner. Would recommend to anyone intending to have a softener fitted.
I was extremely pleased with Hart Water. They were tidy, worked cleanly and very pleasant to deal with. The softener fits neatly under the sink and I still have room for all my cleaning products too. Adrian was very informative and helpful. There was no fuss.
Very thorough - excellent standard of workmanship as well. Took just under 1/2 a day and tidied up afterwards. Everything was explained, inc pros and cons of each softener and also answered any questions thoroughly. Highly recommended!
Excellent service. Extremely helpful, courteous and efficient. Would highly recommend

Kind Regards

Thank you so much for such quick efficient service! We had no water on Sunday night, Adrian fitted in a quick visit on Monday to asses our situation and bypass our worn out water softener of 12 years plus so we had water again. We asked about a new softener and Adrian gave us three options and fully explained the benefits of each option with no pressure as to what one we chose. It was ordered right away for us and was fitted on Friday morning. We had phone calls and updates as to the delivery of the new softener. Communication was excellent! I would highly recommend Adrian and his son for their excellent service, rates and friendly personal service! It's refreshing to know there are still genuine, traditional, honest tradesmen that you can trust.

Kind regards 

Kev and Mags
After 3 months without a softener, we missed all the benefits and so we contacted Hart Water as they are local and independent.  We are delighted to have soft water again, and would certainly recommend Hart Water.

Mr & Mrs Evans, Newmarket
We have been very pleased with the service provided by Adrian.  From the initial consultation (on a Saturdaymorning which was so much more convenient for us) to the final installation and on-going advice, everything has been carried out in a professional and efficient manner.  I would certainly recommend Hart Water to anyone considering a water softener.

Jane Forster - Brockley
We had our water softener installed last summer. The installation was hassle
free, my shower glass  is now so clean no water marks!! Lovely to have soft
We would thoroughly recommend Hart Water.

Alison Nice – Bury St Edmunds
Adrian patiently explained each softener option to me, which helped me make
sure I chose the right machine. His price was competitive and he was able to
install it at exactly the right time in our build programme. I've been very
pleased with its performance to date. I would recommend Hart Water and have
done so several times already.

Andreas - Bury St Edmunds
We had a new water softener fitted by Adrian of Hart Water last year as the existing one was no longer working!
Adrian was highly efficient and very professional and we would have no hesitancy in recommending him as he was to us.

Keep up the good work Adrian!
Mrs Ditchman - Haverhill
Hi Adrian

Just a swift e mail to thank you for the installation of our water softener last week, Your attention to our requirements was excellent and the advice giver prior to installation invaluable. Your installation was quick and clean for which I am most grateful. We are now reaping the benefits of the soft water, most noticeably in the shower; care is now needed as the floor is quite slippery. (Shower mat needed)

I have no hesitation in recommending your service please feel free to use my name should you feel it would be of benefit. I wish you well with your business.

Bob Smith - Haverhill
We were delighted with your speed of response when we asked you to visit and quote on a replacement for our faulty Waterside softener. And even happier that you were able to install a new and better softener within a couple of days. We had been waiting for a local plumber to give us a quote for weeks - and he never did.

Best regards

Jim & Gwen
Dear Sirs,

I would just like to place on record our complete satisfaction with the recent installation of our new soft water system by Hart Water.

The pricing was very competitive, the work was carried out on the agreed day at the agreed time to a high standard. In fact the job took longer than originally expected on the day, due to the recommendations of Adrian Hart in re-organising the existing pipe work to make the best possible installation and no additional charges were made in respect of this additional work.

We would have no hesitation in recommending this company to our friends and contacts in this area in future.

Thanks again for a job well done!


Gordon B Meek - Hollesey
"From first contact through to installation the service of Hart Water was excellent. We have been delighted with the results of our minimax softener".

Steve & Gail Kendall

Hi Adrian

Hope you are well.

The water softener is working well and I have been pleasantly surprised by the real difference it makes. I am a cynical person at the best of times about things like this but am pleased it does exactly what it says. The bathrooms now stay clean, shower screens need a quick wipe and our daughters dry skin is so much better and now never an issue. I was also extremely impressed with the quality and neatness of the installation. Overall very happy and pleased, well worth the investment.


Mike Bryan - Waterbeach
Adrian at Hart Water gave us excellent advice on which unit to install, based on personal experience. We've been delighted with the unit, and with his very prompt after-sales deliveries of salt tablets... Highly recommended.
David - Linton
I would like to recommend the services of  Adrian Hart who replaced my Waterside water softener in a very efficient manner and at a reasonable cost.

V H  Woodward, Long Melford
Hello Adrian,

My water softener is still fabulous.  There is no scale on any of my taps and soap lathers beautifully,  just like it did when I was a child in the soft water of Manchester.  It needs no maintenance (other than salt every few months) and just sits quietly under the sink.  Thank you also for working so well with my kitchen fitter.  He really didn't think that it would fit under the Butler sink, together with the boiling water tap and plumbing for washing machine and dishwasher and drainage from the bathroom,  but by working together,  you both made it fit and work so efficiently.  I recommend you to anyone considering buying a softener, thank you.

Ann - Bradwell-On-sea
Adrian of Hart Water Ltd fitted our Water softener on 24/6/13, he was on time and completed the work in good time.  The cupboard and Kitchen was also left clean and tidy, and he explained everything about the water softener, with regards to the working and refilling.  We would have no hesitation in recommending Hart Water Ltd to anyone asking about Water Softeners.  We are very happy with our new water softener and it has worked perfectly since installation.

Kind regards
Henry Airs - Haverhill
Adrian fitted a softener for us at the beginning of May. We were very pleased with the service he provided and the quality of his work. I would not hesitate to recommend this company to install a water softener in your home.

Erica Redfern - Sewards End
If you’re looking for a water softener solution don't look anywhere else. Hart Water did a fantastic job for me. Arrived on time, gave me all the information I needed, carried out the job with no mess, no fuss and it works brilliantly. I suffer with really dry skin and since moving to Red Lodge the hard water was really giving me grief. Since Adrian installed the softener I've stopped using any kind of moisturiser at all, which for the past 55 years has been unheard of. I know its summertime and skin conditions often improve but never to the point where I could stop using moisturiser. I honestly can't fault Hart Water.

Ian Lawton - Red Lodge
Dear Mr Hart,

I am writing to you to say a huge thank you for talking me into having one of your water softeners, I never really knew what a difference it could make to my husband’s hands with his eczema , and my appliances (the furry kettles!).
Thanks also for the tidiness of your work whilst you were installing it, with very little disruption to our busy family life.
I will definitely recommend you to any family and friends who may be considering having one fitted.
If you need any recommendations please feel free to show my letter.

Kind regards
Lyn Cunningham - Witham